Shipping & Returns Policy

HANDLING TIME

We aim to get your order processed within 2-3 business days after payment.

PRODUCT OUT OF STOCK

We will try our best to ensure that the goods you order are supplied to you, there may be times when stock is unavailable. This may be due to the product ordered being out of stock, or your order may be higher than our stock holding including lines marked for deletion. 
If we are unable to fulfil your order, you will be contacted to advise of the short delivery, or offered a substitute product. 

SHIPPING METHOD

We use the best possible shipping rates available using either Sendle, Courier's Please, Star track Express, Courier's Please or Australia Post.

Honeydukes is not responsible and cannot provide refunds for delays outside our control including inclement weather conditions, natural disasters or delivery carrier delays outside of our control.

Please note that there is no refunds for melted products – see our Hot Weather Shipping policy.

SHIPPING TIME

The estimated delivery time with Australia Post is as follows:

  • VIC: 1-3 business days

  • Rest of Australia: 3-10 business days

  • International: 14-21 business days

If your parcel has not arrived within the specified time please contact us and we can follow up the tracking information for you. Shipping is via Australia Post Standard Parcel Post – if you require Express Post, we can do so at an extra cost.

TRACKING

All parcels sent within Australia will be sent with tracking. Once your parcel has been sent you will receive an email shipping confirmation with the tracking number – please note the tracking number is right at the end of the email.

If you are having any issues with your tracking number, please contact us and we can get in touch with the courier company for you.

RETURNS

  • If you have ordered the wrong size. flavour or item, we will accept it back for an exchange only, we do not refund for change of mind.

  • Please contact us if you wish to exchange an item.

  • When returning an item, please package the item into suitable packaging and include a self-addressed, pre-paid satchel for the replacement item. 

  • Buyer is responsible for all return postage costs.

REFUNDS

  • If you change your mind, the item is not wanted or is the wrong size or flavour, we offer an exchange or a credit voucher.

  • To obtain an exchange or credit the item must be in exactly the same condition as when sold with tags and packaging.

  • Items that are covered by a warranty or repair policy will be repaired or replaced.

  • We offer a full refund, exchange or credit on any item purchased that is faulty, damaged or is not as advertised.

  • No refund, exchange or credit on any sale item.

  • No returns accepted if you do not like the taste or flavor of any food or drink item.

BEST BEFORE DATES

  • Best before dates are used as a guide and most of our products are fine to be sold and consumed past the best before date.

  • If an item you purchase is past its best before date you will be advised before it’s shipped and offered various options.

  • Best before dates on imported items are considerably less than other products.

  • American, Canadian and Japanese best before dates show month first (eg 12/04 means 4th December)

HOT WEATHER

  • There will be delays in shipping some products on days when the temperature is over 30 degrees.

  • If you decide to order chocolate products in the summer months, we will pack them with heat protective foil, however we cannot guarantee that some heat damage may occur. You order these products at your own risk.

  • Refunds or replacements will not be offered for heat damaged products.

  • If you are not willing to accept this risk, please don’t order chocolate products in summer months.

 

Contact Info

Honeydukes

Suite 3006 Shop 1g 1099-1169 Pascoe Vale Road

BROADMEADOWS VIC 3047

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